1. Server Abuse
2. Examples of unacceptable content or links
3. Traffic Usage
4. Refusal Of Service
6. Service Fees
7. Money Back Guarantee & Refund Policy
8. Account Deactivations
9. Cancellation Refunds
10. Limitation of Liability
13. Account Activation
14. Server Up time Guarantee
16. Acceptable Use Policy
1. Server Abuse
Any attempt to undermine or cause harm to a server or customer of Inception Hosting Limited is strictly prohibited. As our customer you are responsible for all your accounts. Should you violate the Terms of Services outlined within, your account will be cancelled without chance of refund. Excessive CPU use or continued high disk IO R+W requests will be considered server abuse, CPU cores are given on an equal share basis only they are not dedicated cores for your server alone.
As a general rule as long as you are not impacting others then you will not be restricted however as a guide line we ask that you do not average over 60% of a CPU core/thread for more than 24 hours on average or 100% of a core/thread for more than 1 hour.
2. Examples of unacceptable content or links
hacker (cracker) programs or archives
NOTICE: IF YOUR ACCOUNT IS FOUND TO CONTAIN ILLEGAL ACTIVITY, ILLEGAL MP3 FILES, PIRATED SOFTWARE, HACKER (CRACKER) PROGRAMS, WAREZ PROGRAMS, OR ANY OTHER ILLEGAL FILES, YOUR ACCOUNT WILL BE TERMINATED IMMEDIATELY, WITHOUT NOTICE, AND A $50.00 CANCELLATION FEE WILL APPLY. ADDITIONALLY, Inception Hosting Limited WILL NOTIFY THE PROPER AUTHORITIES OF YOUR ACTIONS.
3. Traffic Usage
All account plans come with a predetermined amount of traffic allowance. Your services may be suspended if you exceed this.
4. Refusal Of Service
We reserve the right to refuse, cancel or suspend service, at our sole discretion.
All sub-networks, distributive hosting sites and dedicated servers of Inception Hosting Limited must adhere to the above policies, with the exception of system resources in respect to dedicated servers.
By the Account Activation Date of each month, Inception Hosting Limited shall either:
(1) debit the client’s credit card (when such information has been provided by the client); or
(2) deliver, by e-mail or regular mail, an invoice in accordance with the applicable Service Fees for services rendered for the current month. When an invoice is delivered to the client, payment shall be remitted to Inception Hosting Limited by no later than the specified payment due date. Inception Hosting Limited shall be entitled to immediately terminate this agreement for client’s failure to make timely payments. You will be provided with an invoice on a monthly basis. All credit cards are billed automatically on a monthly basis. It is the client’s responsibility to ensure that they have sufficient credit to cover this transaction. In the event that there is insufficient credit, we will send an e-mail notification, at which point we will need to be provided with another credit card account number within 24 hours. If we do not receive a response within 24 hours, the account, and all accounts under that account plan, will be suspended.
Anyone wishing to use paypal accepts that the email address and name in the billing information must match the details of the paypal account used unless photographic and supporting documentation is sent in advance of your order your service will be suspended immediately quoting this subsection.
Paypal disputes or claims result in immediate termination of your account.
6. Service Fees
Certain services carry a setup fee charged by Inception Hosting Limited to client, which must be paid by client in order to have use of said services. If client terminates this agreement, client shall be responsible for any and all outstanding fees owed to Inception Hosting Limited and agrees to pay any and all fees incurred by client. Because the services are provided on a monthly basis, the client will be responsible for service fees incurred each month, regardless of when client provides notice of termination. Thus, for example, if the client provides notice of termination on the 15th day of a particular month, the client will be responsible for service fees for the entire month, and such fees will not be pro-rated or refunded.
7. Money Back Guarantee & Refund Policy
We offer a 14 day Money back guarantee on all services where full price is paid except dedicated servers, domains, custom VPS packages and VPS packages with less than 256mb RAM, if your purchase was made in conjunction with a promotional code then only 48 hours from the order time is given instead of 14 days.
In order to qualify you MUST request a refund via our ticketing system before putting in a cancellation request, any requests for refund after a cancellation request has been made by a customer of Inception Hosting limited will not be granted.
You will only qualify for a refund if you have selected ‘Monthly’ or ‘Quarterly” during checkout and on your first order.
Only the first service i.e. 1 hosting package or 1 virtual server or 1 dedicated server will qualify, orders of multiple products and or quantities are not eligible for refunds under any circumstances
All refunds are subject to 10% or 1.00 Euro administration fee which ever is greater.
If A client is found to have abused service in any way no refund will be granted.
If you request a refund under the 14 day money back guarantee you accept that you will not be able to take service of any type with Inception Hosting Limited for a minimum period of 1 year and you will not qualify for any refund there after.
Paypal subscriptions are your own to maintain, any overpayments or double payments will be held as account credit, in the event that you choose to close your account any credit gained through overpayment will be held for 7 days and can be refunded unless made by subscription payment, no refunds are possible if you have overpaid due to failure to manage your own payment subscription, Inception Hosting will apply an admin charge of €25 to any credit or part thereof in the event a refund of an overpayment is requested, if your total credit does not exceed the admin charge and credit will be forfeit upon closing your account.
The refund policy is not open for any negotiation and is final and absolute any attempts to pursue a refund outside of these conditions will be ignored and your account will be considered in abuse of terms.
8. Account Deactivations
Any account deactivated due to non-payment will require a reactivation fee of $20.00 prior to reactivation.
9. Cancellation Refunds
We DO NOT refund partial monthly fees to accounts. please see the section above under 14 day refund policy for additional information.
10. Limitation of Liability
Inception Hosting Limited shall not be responsible for any claimed damages, including incidental and consequential damages, which may arise from Inception Hosting Limited ‘ servers going off-line or being unavailable for any reason whatsoever. Furthermore, Inception Hosting Limited shall not be responsible for any claimed damages, including incidental or consequential damages, resulting from the corruption or deletion of any web site from one of Inception Hosting Limited ‘ servers. All damages shall be limited to the immediate termination of service.
Violations of these Acceptable Use Policies should be referred to [email protected] All complaints will be investigated promptly. Failure to follow any term or condition will be grounds for immediate account deactivation.
Inception Hosting Limited cannot be held liable for system down time, crashes or data loss. We cannot be held liable for any predicated estimate of profits which a client would have gained if their site was functioning. Certain services provided by Inception Hosting Limited are resold. Thus, certain equipment, routing, software and programming used by Inception Hosting Limited are not directly owned or written by Inception Hosting Limited. Moreover, Inception Hosting Limited holds no responsibility for the use of our clients’ accounts. Failure to comply with any terms or conditions will result in the automatic deactivation of the account in question. We reserve the right to remove any account, without advance notice for any reason without restitution, as Inception Hosting Limited sees fit.
13. Account Activation
By activating your account with Inception Hosting Limited, you agree to the above policies and disclaimer. Upon requesting activation of an account, you are required to accept these policies, guidelines and disclaimer.
NOTICE: If you sign up for an account and fail to comply with these terms, no refunds will be given. We will, however at our discretion, advise you by e-mail or phone prior to taking any action if possible and the issue in question is not affecting other customers to provide you with an opportunity to correct the problem.
14. Server Up time Guarantee
Inception Hosting Limited guarantees 99.9% service (http, ftp, pop, imap, smtp) uptime on all hosting plans and 99.9% guarantee on uptime of VPS and dedicated servers. Should we fail to deliver this for any given calendar month, your account will be refunded a pro-rated amount for the duration of excessive downtime.
Inception Hosting Limited reserves the right to amend any or all of the above policies, guidelines and disclaimer without notification. We also retain the right to increase any pricing and make changes to our account plans without notification.
On any and all services Inception Hosting Limited cannot and will not accept liability for any downtime caused by 3rd parties which includes but is not limited to DDOS attacks, our carriers/upstream providers any user running any software scripts or services that may impact any other users service.
Downtime due to Hardware faults will not be counted towards total uptime.
Inception Hosting LTD is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Inception Hosting LTD may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 20th may 2018.
What we collect
We may collect the following information:
- name and job title or position
- IP Address
- contact information including email address and phone number
- demographic information such as full address, postcode, preferences and interests
- other information relevant to customer surveys and/or offers
How we collect personal data
- When you use our customer or service portals for any of your Inception hosting products
- When you visit our websites and their sub domains suffixed with inceptionhosting.com or lowendspirit.com or serversnv.com
- When you communicate with us via any of the pre sales methods such as the customer portal at https://clients.inceptionhosting.com https://serversnv.com/clients or by email
- During the purchase of a product you may be asked to complete a form which is used to validate your identity and create an invoice.
What we do with the information we gather and how we process it
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- Compliance with accounting regulations
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests, you will have the option to opt-in/out of any marketing communications
Transfer of personal information /data to third parties
- We will never sell personal data to third parties or provide any data to third parties that may encourage them to interact or contact you for any financial gain
How long we keep personal data
- We keep your personal data only as long as reasonably necessary and required in line with Inception Hosting LTD’s legitimate business interests.
- As a minimum your data will be held for 6 years to comply with statutory record keeping purposes
Controlling your information.
Even though you may have consented to the use of your personal data in certain ways you can change the permissions or you can withdraw your consent to personal data processing by OnApp Limited at any time, by visiting https://clients.inceptionhosting.com You also have certain other legal rights in respect of your personal data when not contradicting any other legal requirements including the right to have access to it, rectify it, erase it, restrict processing of it, and move it. To exercise one or more of these rights please contact [email protected] In the event you have a concern or complaint about our processing of your personal data please [email protected] You also have the right to complain to the UK’s Information Commissioner at https://ico.org.uk.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
16. Acceptable Use Policy & General use terms
Self Managed Services and Support
Unless managed ot semi-managed support (see next section) is selected and paid for as an add-on all services are self managed , if your service is self managed then the responsibility for management of your service is your own, support tickets for issues outside your control such as network related problems or if your service becomes unavailable will still be given high priority.
If you make your service unavailable through your own actions intentional or not and require intervention by Inception Hosting Limited outside of standard hours then a semi-managed add-on is required.
Standard support hours for self managed services are 10:00 – 18:00 GMT+0, general informational tickets will be answered during this period.
Semi Managed support entitles you to the following on request:
Assistance with initial set-up of your OS
Optimization of standard services within the chosen OS
Installation of software through your OS specific package manager *1
IP Tables set-up
Basic security on your OS e.g. updates, secured directories, setting up sshd on none standard ports and removing remote root login
Out of hours support if required *2
Scheduling of off-site backups
Any other requests as deemed reasonable by Inception Hosting limited.
*1 initial install only, full configuration not included
*2 for urgent requests only, semi managed customers will be given a separate method of contacting support out of hours.
As a provider of web site hosting and other Internet-related services, Inception Hosting Limited offers its customer (also known as “Subscribers”) and their customers and users the means to acquire and disseminate a wealth of public, private, commercial and non-commercial information. Inception Hosting Limited respects that the Internet provides a forum for free and open discussion and dissemination of information. However, when there are competing interests at issue, Inception Hosting Limited reserves the right to take certain preventive or corrective actions. In order to protect these competing interests, Inception Hosting Limited has developed an Acceptable Use Policy (“AUP”), which supplements and explains certain terms of each customer’s respective service agreement, and is intended as a guide to the customer’s rights and obligations when using Inception Hosting Limited’ services. This AUP will be revised from time to time.
One important aspect of the Internet is that no one party owns or controls it. This fact accounts for much of the Internet’s openness and value, but it also places a high premium on the judgment and responsibility of those who use it, both in the information they acquire and in the information they disseminate to others. When subscribers obtain information through the Internet, they must keep in mind that Inception Hosting Limited cannot monitor, verify, warrant or vouch for the accuracy and quality of the information they acquire. For this reason, the subscriber must exercise his or her best judgment in relying on information obtained from the Internet, and also should be aware that some material posted to the Internet may be sexually explicit or otherwise offensive. Because Inception Hosting Limited cannot monitor or censor the Internet, and will not attempt to do so, Inception Hosting Limited cannot accept any responsibility for injury to its subscribers resulting from inaccurate, unsuitable, offensive or illegal Internet communications.
When subscribers disseminate information from the Internet, they must keep in mind that Inception Hosting Limited does not review, edit, censor or take responsibility for any information its subscribers may create. When users place information on the Internet, they have the same liability as other authors for copyright infringement, defamation and other harmful speech. Also, because the information created is carried over Inception Hosting Limited’ network and may reach a large number of people, including both subscribers and non-subscribers of Inception Hosting Limited, subscribers’ postings to the Internet may affect other subscribers and may affect Inception Hosting Limited’ goodwill, business, reputation or operations. For these reasons, subscribers violate Inception Hosting Limited policy and the Service Agreement when they, their customers, affiliates or subsidiaries engage in the following prohibited activities:
Sending unsolicited bulk and/or commercial information over the Internet. It is not only harmful because of its negative impact on consumer attitudes toward Inception Hosting Limited, but also because it can overload Inception Hosting Limited’ network and disrupt service to Inception Hosting Limited’ subscribers. Also, maintaining an open SMTP relay is prohibited. When a complaint is received, Inception Hosting Limited will investigate and shutdown the account that is SPAMing. A $250 charge for violating this policy will be charged to the person initiating the SPAM. Furthermore Inception Hosting Limited reserves the right to prosecute for this violation. A $1.00 charge will be assessed PER EMAIL sent should Inception Hosting Limited choose to pursue and prosecute.
Inception hosting does not allow the use of mail servers for bulk mailing in any form, newsletters and or subscription lists may be used with prior authorisation from Inception Hosting Limited and under no circumstances are you permitted to send out any form of bulk emails on behalf of another person, company or other.
You agree not to use weak passwords for any services running on standard ports, if your server is compromised as a result of a weak password your service will be suspended without warning, for a password to be considered acceptable it must contain at least 1 x special character 1 x Upper case letter 1 x lower case letter 1 number
Audio/Video Streaming is not hosting friendly. As such, Inception Hosting Limited reserves the right to limit bandwidth throughput to 20 mbit on any virtual server which streaming of audio or video content that is causing impact to other customers.
Inception Hosting Limited allows adult content that is deemed legal in the Country and state your Services are located in, Inception Hosting reserve the right to request and or remove any content it deems illegal or offence, if you are unsure about your content please email [email protected]
Obscene Speech or Materials:
Using Inception Hosting Limited’ network to advertise, transmit, store, post, display, or otherwise make available child pornography or obscene speech or material is prohibited. Inception Hosting Limited is required by law to notify law enforcement agencies when it becomes aware of the presence of child pornography on or being transmitted through its network.
Defamatory or Abusive Language:*Applies to shared hosting only.
Using Inception Hosting Limited’ network as a means to transmit or post negative, defamatory, harassing, abusive or threatening language.
Forging of Headers:
Forging or misrepresenting message headers, whether in whole or in part, to mask the originator of the message.
Illegal or Unauthorized Access to Other Computers or Networks:
Accessing, illegally or without authorization, computers, accounts or networks belonging to another party, or attempting to penetrate security measures of another individual’s system (often known as “hacking”). Also, any activity that may be used as a precursor to an attempted system penetration (i.e., port scan, stealth scan or other information-gathering activity).
Distribution of Internet Viruses, Worms, Trojan Horses or Other Destructive Activities:
Distributing information regarding the creation of and sending Internet viruses, worms, Trojan horses, pinging, flooding, mail bombing or denial of service attacks. Also, activities that disrupt the use of or interfere with the ability of others to effectively use the network or any connected network, system, service or equipment.
Facilitation a Violation of this AUP:
Advertising, transmitting or otherwise making available any software, program, product or service that is designed to violate this AUP, which includes the facilitation of the means to spam, initiation of pinging, flooding, mail bombing, denial of service attacks and piracy of software.
Inception Hosting Limited reserves the right not to accept postings from newsgroups where we have actual knowledge that the content of the newsgroup violates the AUP.
Other Illegal Activities:
Engaging in activities that are determined to be illegal, including, but not limited to, advertising, transmitting or otherwise making available ponzi schemes, pyramid schemes, fraudulently charging credit cards and pirating software.
You are not allowed to use IRC server, clients or other IRC related services on any VPS server located in the USA unless over IPv6
BOTS & SCHEMES:
You may not run any automated game bots that use more than 20% of a single core for more than 15 minutes at a time, this includes re-spawned processes, you may not allow unattended click or hit schemes run i.e. artificial traffic generators, example hitleap, 247autohits, simplyautohits, 10khits or anything of a similar ilk.
You may not install, use or facilitate the use of any Open Proxy this includes TOR, any activities that give other users access to the services in a manner which disguises their origin IP address without any auditing or logging. No crypto currency mining is permitted on any VPS package.
Engaging in activities, whether lawful or unlawful, that Inception Hosting Limited determines to be harmful to its subscribers, operations, reputation, goodwill or customer relations.
As we have pointed out, the responsibility for avoiding harmful activities just described rests primarily with the subscriber. Inception Hosting Limited will not, as an ordinary practice, monitor the communications of its subscribers to ensure that the comply with Inception Hosting Limited’ policy or applicable law. However, when Inception Hosting Limited becomes aware of harmful activities, it may take any action to stop the harmful activity, including, but not limited to, removal of information, shutting down a web site, implementing screening software designed to block offending transmissions, denying access to the Internet, or any other action deemed appropriate by Inception Hosting Limited.
Inception Hosting Limited is also aware that many of its subscribers are themselves providers of Internet services, and that information reaching Inception Hosting Limited’ facilities from those subscribers may have originated from a customer of the subscriber or from another third party. Inception Hosting Limited does not require its subscribers who offer Internet services to monitor or censor transmissions or web sites created by customers of its subscribers. Inception Hosting Limited reserves the right to directly take action against a customer of its subscribers. Also, Inception Hosting Limited may take action against the Inception Hosting Limited’ subscriber because of activities of a customer of the subscriber, even though the action may affect other customers of the subscriber. Similarly, Inception Hosting Limited anticipates that subscribers who offer Internet services will cooperate with Inception Hosting Limited in any corrective or preventive action that Inception Hosting Limited deems necessary. Failure to cooperate with such corrective or preventive measures is a violation of Inception Hosting Limited policy.
Inception Hosting Limited will not intentionally monitor private electronic mail messages sent or receive by its subscribers, unless required to do so by law, governmental authority or when public safety is at stake. Inception Hosting Limited may, however, monitor its service electronically to determine that its facilities are operating satisfactorily. Also, Inception Hosting Limited may disclose information, including, but not limited to, information concerning a subscriber, a transmission made using our network, or a web site, in order to comply with a court order, subpoena, summons, discovery request, warrant, statute, regulation or governmental request. Inception Hosting Limited assumes not obligation to inform the subscriber that subscriber information has been provided and, in some cases, may be prohibited by law from giving such notice. Finally, Inception Hosting Limited may disclose subscriber information or information transmitted over its network where necessary to protect Inception Hosting Limited and others from harm, or where such disclosure is necessary to the proper operation of the system. However, Inception Hosting Limited will never sell information to other services or outside companies.
Inception Hosting Limited expects that its subscribers who provide Internet services to others will comply fully with all applicable laws concerning the privacy of online communications. A subscriber’s failure to comply with those laws will violate Inception Hosting Limited policy. Finally, Inception Hosting Limited wishes to emphasize that, in signing the Service Agreement, subscribers indemnify Inception Hosting Limited for any violation of the Service Agreement, law or Inception Hosting Limited policy resulting in loss to Inception Hosting Limited or the bringing of any claim against Inception Hosting Limited by any third party. This means that, if Inception Hosting Limited is sued because of a subscriber’s or customer of a subscriber’s activity, the subscriber will be responsible for payment of any damages awarded against Inception Hosting Limited, plus costs and reasonable attorney’s fees. We hope this AUP is helpful in clarifying the obligations of Internet users, including Inception Hosting Limited and its subscribers, as responsible members of the Internet. Any complaints about a subscriber’s violation of this AUP should be sent to [email protected]